1. Overall framework
    1. Contents
      1. Connected to multiple airlines via
        1. NDC
        2. Direct Connect (DC)
        3. GDS - Sabre, Amadeus, Galileo
        4. Block seat
    2. Schema Version
      1. IATA NDC 17.2, 19.2, 21.2
      2. Open Travel Alliance 2021A
    3. Entry points
      1. Web Interface with browser
      2. Connected with customized API
    4. Customization
      1. Look-and-feel are customizable in 
    5. Language
      1. Any language are installed per demand including English, Traditional Chinese and Simplified Chinese
    6. Shopping capabilities
      1. One-way
      2. Round Trip
      3. Open Jaw and multi city
      4. Attribute shopping  - under development
      5. Affinity shopping - under development
      6. Personalized shopping - under development
    7. Live Chat integration could be installed per demand
      1. RocketChat - https://www.rocket.chat/
      2. Tawk.io - https://www.tawk.to/
      3. LiveChat - https://www.livechat.com/
      4. HubSpot - https://www.hubspot.com/
    8. Preference options for searches
      1. Cabin types
      2. Direct or indirect flights
      3. Member only promotion
    9. Filtering options for searches
      1. Direct or indirect flights
      2. Filter by departure time such as morning, afternoon and evening
      3. Filter by member only promotion flights
      4. Cabin type: economy, premium economy, business and flat
    10. Agency commission/markup - shopping
      1. We allow commission/markup/undercut in Gallop ERP. Agencies are categorized by tiers and we can control markup by percentage or absolute amount with the following criteria
        1. Advance Purchase Date
        2. Airline Code
        3. Base fare
        4. Booking class
        5. Cabin class
        6. Countries
        7. Currency code
        8. Days to departure date
        9. Departure Days of Week (DOW)
        10. Fare Basis
        11. Flight Class
        12. Flight Number
        13. Origin Airport
        14. Origin Continent
        15. Origin Country
        16. Origin Departure Date
        17. Inbound Departure Date
        18. Info Source
        19. Marketing Carrier Code
        20. Operating Carrier Code
        21. Partner Channel
        22. Party class group ID
        23. Passenger type
        24. Pricing Source
        25. Quote Type - Published/Private fare
        26. Segments count
        27. Destination Airport
        28. Destination Continent
        29. Destination country
        30. Tour Code
        31. Transmitting System (1G/1S/1A)
        32. Trip Type
        33. Ancillary Service Code
        34. Inbound departure date
        35. Agency Profile ID
        36. Agency Class Group ID
    11. Ancillaries
      1. Bags and Bag Fee
      2. Seat Map with multiple price points
      3. Premium Seating
    12. Other travel products that can be included in the portal
      1. Hotel
        1. Expedia
        2. Hotelbeds
        3. Web Beds
        4. Miki Travel
        5. Restel
        6. Travel Boutique Online
        7. Sun Series
        8. Hana Tours
      2. Cruise
        1. Royal Caribbean Cruise Lines
      3. Insurance
        1. Chubb Insurance
        2. Starr Insurance
      4. Car Rental
        1. Europcar
        2. Avis (under development)
      5. Car Transfer
        1. Hotelbeds
      6. Rail
        1. Rail Europe
      7. Tour and Activities
        1. Viator
        2. Hotelbeds
      8. Dynamic Package
    13. Trip management
      1. After booking of any product is created, agents can print out the itinerary in PDF and share to its end users
    14. Metrics
      1. All searches can be stored in metric database (InfluxDB/Grafana) for analytical purposes. 
        https://www.influxdata.com/
        https://grafana.com/
    15. Reports for subagents
      1. Booking Report - routing, by departure dates, and by cabin classes
      2. Sales Report
    16. Content Management System
      1. We have integrated with a headless Content Management System called Strapi (https://strapi.io/) and product team can handle all contents by themselves
    17. Search optimization
      1. We provide search caches using Aerospike, a SSD driven cache management 
      2. We import flight routes and basic data from third party services to optimize searches and routing
        1. Flightstats.com, 
        2. AirLabs.com
        3. AviationEdge.com
  2. Order Management
    1. Create, retrieve, lookup, filter, and view orders
    2. Retrieve orders based on passenger or seller 
    3. Book and hold
    4. Managing queues for agents (timelimits, OrderChangeNotif) 
    5. Receive airline notifications - Irregular operations, service requests, etc
    6. Change itinerary or segments 
    7. Add / remove services to an existing order 
    8. Add / remove passengers to an existing order 
    9. Change passenger details, including name correction 
    10. Support name changes 
    11. View order history 
    12. Cancel order 
    13. Support for live chat during order management, servicing conversation 

    14. Notes management (create, delete, list notes; view notes history, send note via email) 

    15. Order/Booking/Itinerary generation in PDF
    16. Apply service fee / mark-up (per passenger) 

    17. Role Based Access Control (RBAC). You can define which roles to have which permissions

  3. Payment Management 
    1. Payment Methods
      1. Cards: Visa, MasterCard, American Express, Diners, Discover, JDB, Cartes Bancaires, China Union Pay etc
      2. Bank debits: ACH Direct Debit, Canadian PADs, Bacs Direct Debit, SEPA Direct Debit etc
      3. Bank redirects: Bandcontact, BLIK, EPS, Giropay, iDEAL etc
      4. Wallets: Apply Pay, Google Pay, Mobile Pay, Alipay, WeChat Pay, GrabPay etc 
    2. Payment Gateway integration
      1. PayPal
      2. Asia Pay (PayDollar)
      3. Stripe
      4. JETCO
      5. Aeon
      6. WeChat Pay
      7. Alipay
    3. Direct Transfer - agents will upload their payment slip to the system
    4. On Credit (BSP)
  4. Multiple currencies
    1. We can convert to your base currency which is HKD or to any foreign currencies such as CNY for Chinese agents
    2. We use real time exchange rate such as currencylayer.com
  5. Agency Management
    1. Role based management (RBAC) - Super admin of the agency can create unlimited number of roles and assign permissions to each role such as booking, booking management, ticketing, reporting, etc
    2. Password recovery and reset - super admin can reset password for its users
    3. We can provide a registration process so that agents can sign up and agency manager can approve its applications
    4. Authentication/authorization modules - we can provide different ways of sign-in options
      1. Local user management use either RDBMS (MySQL/SQL Server/Oracle) or connected with Light Directory Access Protocol (LDAP)
      2. Single Sign On
        1. Keycloak with authentication provider
          1. login with Google,
          2. GitHub,
          3. Facebook,
          4. Twitter
    5. Agency profiles
      1. Search
      2. Sort/filter
      3. View agency account
      4. Batch upload
      5. Assign pricing tiers
  6. Deployment Model
    1. The followings are the hosting options
      1. Cloud - we can host on Amazon Web Services (AWS), Google Cloud and Microsoft Azure
      2. Server co-location - our servers are hosted in HGC data center in Tsing Yi. We can have a dedicated server for each instalment 
      3. In House - provided client has the workforce to handle networking and OpenShift based on Kubernetes